Help center

Frequently asked questions

Is booking available yet?

Yes — search for hotels and apartments, pick a room, and book. You'll pay securely with Stripe, Paystack, or Flutterwave, whichever fits where you are.

Can I list my property now?

Yes — hotel and apartment hosts can create a vendor account and start listing today. Go to the For vendors page, or Become a vendor from your account menu, to get started.

What payment methods does Tripvia support?

Stripe, Paystack, and Flutterwave, so you can pay the way that works where you are.

Can I cancel or change a booking?

Each property sets its own cancellation policy (flexible, moderate, or strict), shown on the listing before you book. Manage an existing booking from My bookings in your account.

How do I leave a review?

After a stay is marked completed, you can leave a rating and review from that property's page — look for the review form under your past stay.

I verified my email but I'm not logged in — what happened?

Make sure you open the confirmation link in the same browser you used to sign up, and on the same address (for example, consistently localhost or consistently 127.0.0.1 in local development).