Frequently asked questions

Yes — search for hotels and apartments, pick a room, and book. You'll pay securely with the payment method that works best where you are.

Yes — hotel and apartment hosts can create a vendor account and start listing today. Go to the For vendors page, or Become a vendor from your account menu, to get started.

Cards, mobile money, and bank transfer, through secure, licensed payment providers matched to your region — shown to you by name at checkout.

Each property sets its own cancellation policy (flexible, moderate, or strict), shown on the listing before you book. Manage an existing booking from My bookings in your account.

After a stay is marked completed, you can leave a rating and review from that property's page — look for the review form under your past stay.

Open the confirmation link in the same browser you used to sign up, and check your spam or junk folder if it hasn't arrived within a few minutes. Still stuck? The verify page has a resend button, or contact us for help.