Terms of Service

Tripvia is a digital travel marketplace designed to help travelers discover, compare, connect with and, where available, book travel-related services.

Depending on availability and location, services offered through Tripvia may include:

• Hotels and resorts
• Apartments, villas and other accommodation
• Car rentals and transportation services
• Tours, excursions and activities
• Travel experiences
• Local experts and guides
• Airport transfers
• Holiday and travel-related services
• Other services that Tripvia may introduce from time to time

Tripvia may operate the Platform directly or through affiliates, subsidiaries, contractors, payment service providers and other authorized partners.

For purposes of these Terms:

“Tripvia,” “we,” “us,” or “our” means Macver Technology, the entity operating Tripvia.co.

“Traveler,” “Guest,” “Customer,” or “User” means a person who searches for, requests, purchases or books a Travel Service through the Platform.

“Provider,” “Partner,” or “Travel Service Provider” means any hotel, resort, property owner, property manager, car rental operator, tour operator, local expert, guide, transportation company, experience provider, agency or other business or person offering Travel Services through Tripvia.

“Travel Service” means any accommodation, transportation, tour, experience, rental, activity or other travel-related service offered through the Platform.

“Booking” or “Reservation” means a confirmed arrangement for a Travel Service made through Tripvia.

Tripvia primarily provides a technology marketplace that enables Travelers and Travel Service Providers to discover and transact with one another.

Unless Tripvia expressly states otherwise for a particular Travel Service, Tripvia does not own, operate, manage or control the hotel, accommodation, vehicle, tour, experience or other underlying Travel Service.

When a Traveler completes a Booking, the underlying Travel Service is ordinarily provided by the relevant Travel Service Provider.

The Provider is responsible for delivering the Travel Service in accordance with:

• The confirmed Booking
• The Provider’s listing
• Applicable cancellation conditions
• Applicable laws and regulations
• Safety requirements
• Any additional terms disclosed before the Booking is completed

Tripvia remains responsible for services that Tripvia itself expressly undertakes to provide.

Nothing in these Terms excludes responsibilities that cannot lawfully be excluded.

You must be at least 18 years old and legally capable of entering into binding contracts to create an account or make a Booking through Tripvia.

By using Tripvia, you represent that:

1. You have the legal capacity to enter into these Terms
2. Information you provide is accurate and complete
3. You will use the Platform only for lawful purposes
4. You are not prohibited by applicable law from using the Platform
5. Where you act on behalf of a company or another person, you have authority to bind that company or person

Tripvia may request proof of identity, age, business registration or authority where reasonably necessary.

Certain Platform features may require an account.

You agree to provide accurate, current and complete information during registration and keep that information updated.

You are responsible for:

• Protecting your password and login credentials
• Activities conducted through your account
• Immediately informing Tripvia of suspected unauthorized access
• Ensuring that people accessing Tripvia through your account comply with these Terms

You must not:

• Create accounts using false identities
• Impersonate another person or organization
• Sell or transfer your account without authorization
• Use another person’s account without permission
• Create accounts to commit fraud, manipulate reviews or circumvent restrictions

Tripvia may require identity or business verification before activating certain functionality.

Travelers are responsible for carefully reviewing all relevant information before completing a Booking.

This includes:

• Property or service description
• Location
• Dates
• Number and ages of guests
• Room or accommodation type
• Included amenities
• Price
• Taxes and charges
• Cancellation conditions
• Check-in and check-out requirements
• Security deposits
• Identification requirements
• Provider rules
• Any restrictions disclosed during checkout

Travelers must provide accurate contact and Booking information.

If you book on behalf of another person, you represent that you have authority to provide their information and make the Booking on their behalf.

You are responsible for ensuring that all Travelers included in your Booking understand and comply with applicable Booking conditions.

A Booking is not confirmed merely because a Traveler submits a request.

A Booking becomes confirmed when the Platform or Provider issues a Booking confirmation or otherwise communicates that the Reservation has been accepted.

The Booking confirmation may contain:

• Provider name
• Booking reference
• Travel dates
• Guest information
• Price
• Payment status
• Cancellation policy
• Check-in or service instructions
• Other applicable conditions

Travelers should review confirmations immediately and report material errors as soon as reasonably possible.

The Provider is responsible for honoring confirmed availability and pricing except where an obvious technical, typographical or pricing error has occurred and applicable law permits correction.

Providers are responsible for providing accurate prices for their Travel Services.

Prices displayed through Tripvia may include or exclude taxes, service charges, cleaning fees, resort fees, deposits or other charges depending on the Travel Service and applicable laws.

Before completing a Booking, Travelers should be shown the material charges collected through Tripvia.

Some Providers may charge additional amounts directly where clearly disclosed before Booking or where additional optional services are requested by the Traveler.

Prices may change until a Booking is confirmed.

Tripvia may display prices in different currencies for convenience. Currency conversions may be approximate and may differ from the final amount charged by a bank, payment provider or card issuer.

Tripvia may facilitate payments directly or through third-party payment processors.

By providing a payment method, you authorize the applicable payment processor and, where relevant, Tripvia to charge amounts associated with your Booking.

Payment methods may include, depending on market availability:

• Debit or credit cards
• Bank transfers
• Mobile money
• Digital wallets
• Payment gateways
• Pay-at-property arrangements
• Other approved methods

Tripvia does not guarantee that every payment method will be available in every country.

Banks and payment providers may impose foreign exchange fees, processing fees or other charges outside Tripvia’s control.

Tripvia may conduct fraud screening, identity verification and transaction monitoring and may decline or hold transactions where reasonably necessary to protect Users, Providers or the Platform.

Tripvia may charge fees to Travelers, Providers or both.

Fees may include:

• Booking service fees
• Provider commissions
• Subscription fees
• Featured listing fees
• Promotional fees
• Payment processing charges
• Other charges disclosed before they become payable

Applicable fees and commissions will be communicated through the Platform, Partner agreement, Provider dashboard or other applicable commercial arrangement.

Tripvia may revise fees prospectively by providing reasonable notice where required.

Where Tripvia collects payments on behalf of Providers, eligible Provider payouts will be processed according to the applicable payout schedule.

Tripvia may temporarily delay, adjust, offset or withhold a payout where reasonably necessary because of:

• A refund
• Chargeback
• Suspected fraud
• Booking dispute
• Provider cancellation
• Regulatory requirement
• Verification issue
• Incorrect banking information
• Outstanding amounts owed to Tripvia
• A reasonable concern regarding fulfillment of the Travel Service

Providers are responsible for supplying accurate payout information.

Tripvia is not responsible for delays caused by a Provider’s bank or payment institution after funds have been properly transmitted.

Each Booking may be subject to a specific cancellation policy.

The applicable cancellation policy should be displayed before the Traveler confirms the Booking.

Cancellation policies may include:

• Free cancellation
• Partially refundable
• Non-refundable
• Date-dependent cancellation charges
• Provider-specific conditions

Travelers are responsible for reviewing these conditions before Booking.

Where a Traveler cancels, any refund will ordinarily be determined by the cancellation policy applicable to that Booking, subject to applicable law and any overriding Tripvia policy.

Providers should not cancel confirmed Reservations except where reasonably necessary.

If a Provider cancels a confirmed Booking, Tripvia may, depending on the circumstances:

• Refund amounts collected for the affected Travel Service
• Assist the Traveler in identifying alternative accommodation or services
• Restrict the Provider’s listing
• Reduce the Provider’s ranking
• Withhold relevant payouts
• Recover reasonable costs arising from the cancellation
• Apply Provider penalties where agreed
• Suspend or terminate the Provider’s account

Repeated Provider cancellations may result in removal from Tripvia.

Refund eligibility depends on:

• The applicable cancellation policy
• The reason for cancellation
• Provider performance
• Applicable consumer law
• Payment method
• Any applicable Tripvia refund or disruption policy

Approved refunds will generally be returned through the original payment method unless otherwise permitted.

After Tripvia or its payment provider issues a refund, the time required for funds to appear may depend on the Traveler’s bank or payment institution.

If a Traveler fails to arrive for a confirmed Booking without properly cancelling, the Provider’s no-show policy may apply.

This may result in:

• Loss of some or all amounts paid
• Cancellation of remaining nights or services
• Other consequences disclosed in the Booking conditions

Travelers expecting to arrive late should contact the Provider promptly.

Requests to change:

• Dates
• Guest names
• Room type
• Number of Travelers
• Vehicle category
• Tour date
• Other Booking details

are subject to availability, Provider approval and applicable pricing.

A modification may result in a different price.

Tripvia does not guarantee that requested modifications can be accommodated.

Providers wishing to list Travel Services must create a Provider account and provide requested information.

Tripvia may require:

• Company registration documents
• Identification
• Tax information
• Banking details
• Property ownership or management authorization
• Tourism or hospitality licenses
• Insurance information
• Address verification
• Contact information
• Other documentation reasonably required for verification or compliance

Tripvia may reject, suspend or remove a Provider that fails verification requirements.

Verification does not constitute a guarantee by Tripvia of a Provider’s quality, safety or future performance.

Providers are solely responsible for ensuring that their Travel Services comply with applicable law.

Providers must:

1. Maintain accurate listings
2. Maintain accurate availability calendars
3. Honor confirmed Bookings
4. Display accurate prices
5. Disclose mandatory charges
6. Maintain required licenses and permits
7. Maintain appropriate insurance where required
8. Meet applicable health and safety standards
9. Treat Travelers fairly and professionally
10. Protect Traveler personal information
11. Respond to legitimate Traveler inquiries
12. Avoid discriminatory practices prohibited by applicable law
13. Keep photographs and descriptions current
14. Provide services substantially as advertised
15. Notify Tripvia promptly of circumstances materially affecting confirmed Bookings

Providers must ensure that all information supplied to Tripvia is truthful and not misleading.

This includes:

• Photographs
• Property classification
• Room types
• Amenities
• Location
• Accessibility information
• Availability
• Pricing
• Policies
• Star ratings
• Safety information
• Service descriptions

Tripvia may correct obvious formatting errors or request Providers to correct inaccurate content.

Tripvia may remove listings containing materially false or misleading information.

Unless separately agreed in writing, Providers are independent businesses and are not employees, agents, franchisees, joint venturers or legal representatives of Tripvia.

Providers determine how they operate their businesses, subject to their agreements with Tripvia and applicable law.

Nothing in these Terms creates an employment relationship between Tripvia and a Provider.

Travelers are responsible for ensuring that they possess all necessary:

• Passports
• Visas
• Vaccination documentation
• Transit authorizations
• Travel permits
• Insurance
• Other documents required for their journey

Travel requirements can change quickly.

Travelers should confirm current requirements with relevant government authorities, embassies, immigration authorities, airlines and other official sources before traveling.

Tripvia is not responsible for a Traveler being refused entry, boarding or participation because required documentation was not obtained.

Travel involves inherent risks.

Travelers are responsible for assessing health, security, weather and other conditions relevant to their destination.

Information available through Tripvia is provided for general travel-planning purposes and should not replace official government, health, medical or safety advice.

Tripvia encourages Travelers to consider appropriate travel insurance.

Unless expressly stated otherwise, a Booking through Tripvia does not automatically include travel insurance.

Travelers should consider insurance covering matters such as:

• Trip cancellation
• Medical emergencies
• Lost baggage
• Travel delays
• Personal liability
• Emergency evacuation

Any insurance product made available through Tripvia may be supplied by an independent insurer and governed by separate terms.

Tripvia may allow Travelers to submit reviews, ratings, photographs and comments.

Reviews must reflect genuine experiences.

Users must not submit:

• Fake reviews
• Paid or manipulated reviews
• Defamatory content
• Threats
• Hate speech
• Obscene material
• Confidential information
• Personal data of others without authority
• Content unrelated to the Travel Service

Providers must not improperly manipulate their ratings or pressure Travelers to submit misleading reviews.

Tripvia may moderate or remove content that violates these Terms or applicable law.

You retain ownership of intellectual property rights you hold in content you submit to Tripvia.

By submitting content, you grant Tripvia a worldwide, non-exclusive, royalty-free, transferable and sublicensable license, to the extent permitted by law, to host, store, reproduce, display, adapt, translate, distribute and use that content for operating, improving and promoting the Platform and relevant listings.

You represent that you have the rights necessary to provide such content.

The Tripvia Platform and its original content, including its:

• Name
• Logos
• Software
• Interface
• Graphics
• Database structure
• Website design
• Text
• Branding
• Proprietary technology

are owned by or licensed to Tripvia and protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, license, reverse engineer or commercially exploit Tripvia’s protected materials without authorization.

Users must not use Tripvia to:

• Commit fraud
• Launder money
• Facilitate criminal activity
• Exploit children
• Traffic persons
• Sell prohibited goods or services
• Distribute malware
• Scrape the Platform without authorization
• Circumvent security systems
• Access another User’s account
• Manipulate search results
• Generate fake reservations
• Abuse promotions
• Send spam
• Harass Users or Providers
• Infringe intellectual property rights
• Violate applicable laws

Tripvia may investigate suspected violations and cooperate with lawful requests from competent authorities.

Tripvia may use automated and manual systems to detect:

• Payment fraud
• Account takeover
• Fake listings
• Identity fraud
• Suspicious reservations
• Review manipulation
• Other abusive activity

Tripvia may request additional verification, temporarily restrict transactions or suspend accounts while legitimate investigations are conducted.

By creating an account or Booking, you agree that Tripvia may send transactional communications necessary to operate the service, including:

• Booking confirmations
• Payment notices
• Cancellation notices
• Security alerts
• Customer support messages
• Important account information

Marketing communications will be handled in accordance with applicable consent and privacy requirements.

Users may unsubscribe from eligible marketing communications without preventing necessary transactional communications.

Tripvia processes personal information in accordance with its Privacy Policy and applicable data-protection laws.

Providers receiving Traveler information must:

• Use it only for legitimate Booking-related purposes
• Protect it appropriately
• Avoid unauthorized marketing
• Avoid selling or improperly sharing the information
• Comply with applicable privacy laws

Tripvia’s Privacy Policy forms an important part of the Platform’s legal framework.

Tripvia may contain links or integrations involving third parties, including:

• Payment processors
• Maps
• Airlines
• Insurance companies
• Tourism authorities
• Social networks
• Authentication services
• Other travel businesses

Tripvia does not control independent third-party services and is not responsible for their content, availability or practices except where applicable law provides otherwise.

Use of third-party services may be governed by separate terms.

Providers are responsible for identifying and complying with taxes applicable to their Travel Services unless Tripvia is legally required or expressly agrees to collect, report or remit a particular tax.

Travelers may be required to pay:

• VAT
• Sales tax
• Tourism levies
• Occupancy taxes
• City taxes
• Similar government charges

Where practical, mandatory charges collected through Tripvia will be disclosed during Booking.

Accommodation Providers may establish reasonable property rules and damage policies disclosed before Booking.

Travelers are responsible for damage they or persons included in their Booking cause, subject to applicable law.

A Provider may require a security deposit where this requirement and material conditions are properly disclosed.

Travelers should report accidental damage promptly.

Travelers experiencing a problem should promptly contact the Provider and, where appropriate, Tripvia Customer Support.

Examples include:

• Property unavailable on arrival
• Materially incorrect listing
• Serious cleanliness problems
• Incorrect room type
• Provider cancellation
• Payment issue
• Service materially not provided as confirmed

Users should provide reasonable supporting evidence where available.

Tripvia may facilitate communication and attempt to assist the parties, but not every dispute can be resolved by Tripvia.

Travelers should contact Tripvia or the Provider regarding legitimate Booking problems before initiating a chargeback where reasonably possible.

Fraudulent or abusive chargebacks are prohibited.

Tripvia may provide relevant Booking records to banks and payment processors when responding to chargeback proceedings.

Providers authorize Tripvia, where contractually and legally permitted, to recover amounts resulting from valid chargebacks attributable to Provider obligations.

Travel may be affected by circumstances beyond the reasonable control of Tripvia or a Provider.

Examples may include:

• Natural disasters
• Floods
• Earthquakes
• Severe weather
• Epidemics or pandemics
• War
• Civil unrest
• Terrorism
• Government restrictions
• Border closures
• Strikes
• Major infrastructure failure
• Other extraordinary events

Rights relating to cancellation, refund or rebooking in such circumstances will depend on applicable law, Provider conditions and any Tripvia disruption policy.

Tripvia aims to maintain reliable Platform availability but does not guarantee uninterrupted access.

The Platform may occasionally be unavailable because of:

• Maintenance
• Updates
• Cybersecurity incidents
• Hosting failures
• Network problems
• Events outside Tripvia’s reasonable control

Tripvia may modify or discontinue Platform features subject to applicable law and existing contractual obligations.

To the maximum extent permitted by applicable law, Tripvia does not guarantee that:

• Every Provider will meet every Traveler’s subjective expectations
• All Travel Services will always remain available
• Internet-based services will be uninterrupted
• Third-party information will always be error-free
• Travel itself will be free from risk

Nothing in these Terms excludes any warranty or consumer right that applicable law does not permit Tripvia to exclude.

To the maximum extent permitted by applicable law, Tripvia will not be liable for indirect, incidental, special, punitive or consequential losses arising from use of the Platform or a Travel Service where such liability may lawfully be excluded.

Tripvia is not responsible for the independent acts or omissions of Providers except to the extent Tripvia is legally responsible for them.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including where applicable liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, or death or personal injury caused by negligence.

To the extent permitted by applicable law, Providers agree to indemnify and hold Tripvia and its affiliates, directors, officers and employees harmless from third-party claims arising from:

• The Provider’s Travel Services
• The Provider’s violation of law
• Materially inaccurate listings
• The Provider’s infringement of third-party rights
• The Provider’s breach of these Terms
• The Provider’s negligence or misconduct

Users similarly agree to be responsible for third-party claims arising directly from their unlawful conduct or material breach of these Terms, to the extent permitted by applicable law.

This section does not require a consumer to waive rights that cannot lawfully be waived.

Tripvia may suspend, restrict or terminate an account where reasonably necessary because of:

• Fraud
• Material breach of these Terms
• Safety risks
• Repeated Provider cancellations
• Fake listings
• Illegal activity
• Payment abuse
• Serious complaints
• Regulatory requirements
• Threats to Platform security

Where appropriate and legally required, Tripvia will provide notice and an opportunity to respond.

Users may close their accounts subject to unresolved Bookings, financial obligations and legal retention requirements.

Termination does not automatically extinguish obligations that arose before termination.

Provisions concerning:

• Payments
• Intellectual property
• Privacy
• Liability
• Indemnification
• Disputes
• Other provisions intended by their nature to survive

will continue after termination where applicable.

Tripvia may be accessed from multiple countries.

Users are responsible for complying with laws applicable to them and their use of Travel Services.

Availability of Platform features, payment methods and Travel Services may vary by country.

Tripvia may restrict services in specific countries or regions where required by law, sanctions, regulatory requirements or operational considerations.

Users and Providers must not use Tripvia in violation of applicable economic sanctions, anti-money laundering laws, export controls or other trade restrictions.

Tripvia may screen accounts and transactions where legally required.

Nothing in these Terms is intended to deprive a Traveler of mandatory consumer rights applicable in their country of residence or the country in which a Travel Service is supplied.

If a provision of these Terms conflicts with a mandatory consumer law that cannot legally be waived, the mandatory law will apply to the extent of the conflict.

Users are encouraged to contact Tripvia Customer Support first so that disputes can potentially be resolved informally.

A dispute that cannot be resolved informally will be handled in accordance with applicable law, subject to any mandatory consumer rights.

Tripvia may offer mediation or another alternative dispute-resolution mechanism where appropriate.

Tripvia may update these Terms to reflect:

• New Platform features
• Legal requirements
• Regulatory changes
• Security developments
• Changes to business operations

The updated Terms will display a revised “Last Updated” date.

Where required by law, Tripvia will provide advance notice of material changes.

Changes will generally apply prospectively. Existing confirmed Bookings will remain subject to the conditions applicable when they were made unless law, safety considerations or an agreement with the User requires otherwise.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

Tripvia’s failure to enforce a provision of these Terms on one occasion does not waive its right to enforce that provision later.

Users may not transfer their rights or obligations under these Terms without Tripvia’s prior written consent where such restriction is permitted by law.

Tripvia may transfer these Terms as part of a merger, acquisition, corporate restructuring or transfer of the Platform, subject to applicable law.

These Terms, together with applicable policies, Booking conditions, Provider agreements and other terms expressly incorporated by reference, constitute the agreement governing your use of the relevant Tripvia services.

In the event of a conflict between these Terms and specific terms expressly applicable to a particular Travel Service, the more specific terms will apply to that Travel Service to the extent of the conflict.

These Terms may be translated into other languages.

Unless prohibited by applicable law, if there is a material inconsistency between a translated version and the English version, the English version will prevail.