Privacy Policy

Tripvia operates a digital travel marketplace that enables travelers to discover, compare, connect with and, where available, book travel-related services.

Depending on location and availability, these may include:

• Hotels and resorts
• Apartments and villas
• Holiday accommodation
• Car rentals
• Airport transfers and transportation
• Tours and excursions
• Activities and experiences
• Local experts and guides
• Other travel-related services

For purposes of this Privacy Policy:

“Tripvia,” “we,” “our,” or “us” means Macver Technology, the entity responsible for operating Tripvia.co and processing personal information as described in this Privacy Policy.

“Traveler,” “Guest,” “Customer,” or “User” means a person using Tripvia to search for or book Travel Services.

“Provider” or “Partner” means a hotel, accommodation provider, property manager, car rental company, tour operator, experience provider, local expert or other person or organization providing Travel Services through Tripvia.

“Personal Information” or “Personal Data” means information that identifies, relates to, describes or can reasonably be linked to an identifiable individual, as defined by applicable privacy law.

This Privacy Policy applies to personal information processed through:

• Tripvia.co
• Tripvia mobile applications, where available
• Traveler accounts
• Provider dashboards
• Booking systems
• Customer support
• Marketing communications
• Provider onboarding
• Payment-related functionality
• Surveys and promotions
• Social media interactions where Tripvia controls the information collected
• Other Tripvia products and services referring to this Privacy Policy

Third-party websites and services linked from Tripvia may operate under their own privacy policies.

The information Tripvia collects depends on how you interact with the Platform.

3.1 Account and Identity Information

When you create or manage an account, we may collect:

• Full name
• Username
• Email address
• Telephone number
• Country of residence
• Date of birth where necessary
• Profile photograph
• Preferred language
• Account credentials
• Other profile information you choose to provide

3.2 Booking Information

When you search for or book a Travel Service, we may collect:

• Destination
• Travel dates
• Check-in and check-out dates
• Number of Travelers
• Traveler names
• Accommodation preferences
• Room preferences
• Tour or activity selections
• Vehicle rental details
• Special requests
• Booking reference
• Booking history
• Communications relating to the Booking

Where you provide information concerning another Traveler, you should have appropriate authority to provide that information.

3.3 Contact Information

We may collect:

• Email address
• Telephone number
• Mailing address
• Billing address
• Emergency contact details where relevant
• Communication preferences

3.4 Payment and Transaction Information

Where payments are facilitated through Tripvia, we or our authorized payment providers may process information such as:

• Payment method
• Card-related information
• Bank account information
• Mobile money details
• Billing information
• Transaction amount
• Currency
• Payment status
• Refund information
• Chargeback information
• Transaction identifiers

Tripvia may use regulated third-party payment processors.

Where possible, sensitive payment credentials such as complete card numbers may be processed directly by the payment provider rather than stored by Tripvia.

3.5 Provider and Business Information

If you register as a Travel Service Provider, we may collect:

• Business name
• Trading name
• Business registration information
• Business address
• Business email
• Business telephone number
• Authorized representative information
• Identification documents
• Tourism or hospitality licenses
• Tax information
• Banking and payout details
• Property information
• Ownership or management authorization
• Insurance information
• Verification documents
• Other information necessary for Provider onboarding and compliance

3.6 Identity Verification Information

Where verification is necessary for security, fraud prevention or regulatory compliance, Tripvia or an authorized verification provider may request:

• Government-issued identification
• Passport
• National identity document
• Driver’s license
• Business registration documents
• Selfie or identity verification image
• Proof of address
• Other appropriate verification information

We limit collection of verification information to what is reasonably necessary for legitimate business, security or legal purposes.

3.7 Communications

When you communicate with Tripvia or a Provider through the Platform, we may process:

• Messages
• Emails
• Customer-support conversations
• Complaints
• Feedback
• Survey responses
• Call information where permitted by law
• Other correspondence

Where calls are recorded, we will provide notice where required by applicable law.

3.8 Reviews and User-Generated Content

If you submit a review, rating, photograph, comment or other content, we may collect and publish information associated with that contribution in accordance with your settings and the nature of the feature.

This may include:

• Display name
• Rating
• Review text
• Photographs
• Travel date
• Other voluntarily submitted content

3.9 Device and Technical Information

When you use Tripvia, certain technical information may be collected automatically, including:

• IP address
• Device type
• Browser type
• Operating system
• Device identifiers
• Language settings
• Approximate location derived from IP address
• Referring website
• Pages visited
• Session information
• Date and time of access
• App version
• Crash information
• Other diagnostic data

3.10 Location Information

Depending on your device settings and consent requirements, Tripvia may process approximate or precise location information to provide features such as:

• Nearby hotels
• Nearby experiences
• Maps
• Location-based search results
• Relevant travel recommendations

You may normally manage location permissions through your device or browser settings.

3.11 Cookies and Similar Technologies

Tripvia may use:

• Cookies
• Pixels
• Tags
• Software development kits
• Local storage
• Analytics technologies
• Similar tools

These technologies may help us:

• Remember preferences
• Maintain sessions
• Secure accounts
• Understand Platform usage
• Measure performance
• Improve services
• Measure advertising
• Personalize experiences where permitted

Additional information should be provided in Tripvia’s Cookie Policy.

Tripvia may receive information from third parties including:

• Travel Service Providers
• Payment processors
• Identity verification providers
• Fraud prevention providers
• Analytics companies
• Advertising partners
• Social media platforms
• Authentication providers
• Business partners
• Affiliates
• Public databases
• Government or regulatory authorities where legally permitted

For example, a hotel may inform Tripvia that a Traveler completed a stay, cancelled a Booking or failed to arrive.

Tripvia may use personal information for the following purposes.

5.1 Providing the Platform

We use information to:

• Create accounts
• Process searches
• Facilitate Bookings
• Send confirmations
• Connect Travelers with Providers
• Manage Reservations
• Process cancellations
• Facilitate refunds
• Provide customer support
• Deliver Platform functionality

5.2 Processing Payments

We may process information to:

• Facilitate payments
• Verify transactions
• Process Provider payouts
• Handle refunds
• Resolve payment disputes
• Manage chargebacks
• Detect suspicious transactions

5.3 Provider Administration

We use Provider information to:

• Create Provider accounts
• Verify businesses
• Publish listings
• Manage availability
• Process payouts
• Communicate Booking information
• Monitor performance
• Provide Partner support

5.4 Security and Fraud Prevention

We may process information to:

• Detect fraudulent transactions
• Prevent account takeover
• Detect fake listings
• Protect Travelers and Providers
• Investigate suspicious activity
• Enforce our Terms of Service
• Protect the integrity of Tripvia

5.5 Customer Support

We process information to:

• Respond to inquiries
• Resolve complaints
• Investigate Booking problems
• Process refunds
• Handle Provider disputes
• Improve customer experience

5.6 Platform Improvement

We may analyze usage information to:

• Improve search results
• Develop new features
• Improve Platform performance
• Understand travel demand
• Diagnose technical problems
• Improve user experience
• Conduct internal research and analytics

Where appropriate, we may aggregate or de-identify information.

5.7 Personalization

Where permitted, Tripvia may use information to personalize:

• Search results
• Destination recommendations
• Accommodation suggestions
• Travel content
• Offers
• Platform experiences

5.8 Marketing

Subject to applicable law and consent requirements, we may use information to send:

• Travel inspiration
• Hotel deals
• Destination recommendations
• Promotional campaigns
• Tripvia news
• Provider promotions
• Relevant offers

You may unsubscribe from eligible electronic marketing communications at any time.

5.9 Legal and Regulatory Compliance

Tripvia may process information to:

• Comply with laws
• Respond to lawful government requests
• Meet tax obligations
• Meet accounting obligations
• Comply with anti-money laundering requirements where applicable
• Enforce legal agreements
• Establish or defend legal claims
• Protect legal rights

Where applicable data-protection law requires Tripvia to identify a legal basis for processing, the basis may include:

Contract

Processing may be necessary to provide services requested by you, including:

• Creating an account
• Processing a Booking
• Facilitating payment
• Managing a Reservation
• Providing customer support

Legitimate Interests

Tripvia may process information where necessary for legitimate business interests, including:

• Fraud prevention
• Platform security
• Service improvement
• Business analytics
• Customer support
• Protecting Tripvia’s legal rights

Where required, we balance these interests against your privacy rights.

Consent

We may rely on consent for certain activities, such as:

• Particular marketing communications
• Certain cookies
• Precise location access
• Other processing where consent is legally required

You may withdraw consent where applicable.

Legal Obligation

We may process information where required to comply with applicable law.

Vital Interests

In limited emergency situations, information may be processed to protect someone’s life or physical safety where permitted by law.

Tripvia does not sell personal information in the ordinary meaning of exchanging personal information directly for money.

We may share information in the circumstances described below.

7.1 Travel Service Providers

When you make a Booking, relevant information may be shared with the Provider so the Travel Service can be delivered.

This may include:

• Traveler name
• Contact details
• Booking dates
• Number of guests
• Special requests
• Booking reference
• Other information reasonably necessary to fulfill the Booking

Providers are responsible for their own processing of information where they act independently.

7.2 Payment Service Providers

Information may be shared with banks, payment gateways and payment processors to:

• Process payments
• Issue refunds
• Verify transactions
• Prevent fraud
• Manage disputes

7.3 Technology and Service Providers

Tripvia may engage service providers supporting functions such as:

• Cloud hosting
• Email delivery
• SMS delivery
• Customer support
• Data analytics
• Cybersecurity
• Identity verification
• Fraud detection
• Website performance
• Marketing technology
• Business administration

Such providers should process information only as authorized and subject to appropriate contractual protections where required.

7.4 Professional Advisers

Information may be shared where necessary with:

• Lawyers
• Accountants
• Auditors
• Insurers
• Consultants
• Other professional advisers

7.5 Government and Law Enforcement

Tripvia may disclose information where reasonably necessary to:

• Comply with law
• Respond to a valid court order
• Respond to lawful regulatory requests
• Prevent or investigate crime
• Protect users from serious harm
• Defend legal rights

7.6 Corporate Transactions

If Tripvia is involved in:

• A merger
• Acquisition
• Investment
• Financing
• Reorganization
• Sale of assets
• Similar corporate transaction

information may be disclosed to relevant parties subject to appropriate confidentiality and legal protections.

Tripvia is intended to support travel across multiple countries.

As a result, personal information may be processed in countries other than the country where you live.

These countries may have different data-protection laws.

Where applicable law requires safeguards for international transfers, Tripvia will use appropriate mechanisms, which may include:

• Adequacy decisions
• Standard contractual clauses
• Data-transfer agreements
• Contractual safeguards
• Other legally recognized mechanisms

Tripvia retains personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, security and dispute-resolution requirements.

Retention periods may depend on:

• Account status
• Booking history
• Financial requirements
• Tax laws
• Fraud prevention needs
• Legal claims
• Regulatory obligations
• Applicable limitation periods

Information may be securely deleted or anonymized when it is no longer required.

Tripvia uses reasonable administrative, organizational and technical safeguards designed to protect personal information.

Depending on the information and systems involved, measures may include:

• Encryption
• Secure network architecture
• Access controls
• Authentication
• Monitoring
• Firewalls
• Security testing
• Backup systems
• Fraud detection
• Staff access restrictions

However, no internet-based system can guarantee absolute security.

Users should also protect their accounts by:

• Using strong passwords
• Keeping login credentials confidential
• Avoiding shared passwords
• Logging out of shared devices
• Reporting suspected unauthorized access promptly

Payment transactions may be processed by specialized third-party payment providers.

Tripvia aims to minimize unnecessary storage of sensitive payment credentials.

Payment providers may maintain their own privacy and security practices.

Where applicable, Tripvia will work with payment providers that maintain appropriate industry security standards.

Tripvia is not intended for independent use by children who are not legally capable of entering into contracts.

Individuals under 18 should use Travel Services only under the supervision or authority of a parent, guardian or responsible adult where required.

Tripvia does not knowingly seek to create independent contractual accounts for children where prohibited by law.

If we learn that personal information from a child has been collected improperly, we will take appropriate action consistent with applicable law.

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include the right to:

Access

Request information about personal data Tripvia holds about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of certain personal information, subject to legal exceptions.

Restriction

Request that Tripvia restrict certain processing.

Objection

Object to certain processing based on legitimate interests or direct marketing.

Data Portability

Request certain personal information in a structured, commonly used and machine-readable format where applicable.

Withdraw Consent

Where processing relies on consent, you may withdraw that consent.

Withdrawal does not invalidate processing lawfully carried out before withdrawal.

Opt Out of Marketing

You may unsubscribe from eligible marketing emails using the unsubscribe mechanism provided in those communications.

Complaint

You may have the right to lodge a complaint with an applicable data-protection authority.

These rights are not absolute and may differ depending on applicable law.

To exercise an applicable privacy right, contact:

Privacy Contact: support@tripvia.co

Tripvia may need to verify your identity before fulfilling a request.

We may request information reasonably necessary to confirm that the request relates to you.

Authorized agents may submit requests where permitted by applicable law and appropriate authority can be verified.

Users may receive promotional communications where legally permitted.

You may opt out of eligible marketing emails by:

• Clicking the unsubscribe link
• Adjusting communication preferences where available
• Contacting Tripvia

Opting out of marketing does not prevent Tripvia from sending necessary transactional communications such as:

• Booking confirmations
• Security alerts
• Payment information
• Cancellation notifications
• Account notices

Tripvia may use essential and optional cookies.

Essential Cookies

These support functions such as:

• Login
• Security
• Booking sessions
• Fraud prevention
• Platform operation

Analytics Cookies

These help Tripvia understand how Users interact with the Platform.

Functional Cookies

These may remember:

• Language
• Currency
• Search preferences
• Other settings

Advertising Cookies

Where used and legally permitted, these may support advertising measurement and personalization.

Where applicable law requires consent for non-essential cookies, Tripvia will request it before activating relevant technologies.

Please see Tripvia’s separate Cookie Policy for additional information.

Tripvia may use analytics technologies to understand Platform performance and usage.

Depending on Tripvia’s actual technology configuration, analytics providers may process information including:

• IP address
• Device information
• Pages visited
• Session duration
• Referring source
• Conversion events
• Interaction information

Tripvia should list material analytics providers in its Cookie Policy or privacy disclosures where required.

Tripvia may advertise its services through search engines, social networks and other digital channels.

Where permitted by law, advertising technologies may help Tripvia:

• Measure campaigns
• Understand conversions
• Limit repetitive advertisements
• Build audiences
• Deliver more relevant advertising

Users will be provided with applicable controls where legally required.

Tripvia may maintain profiles on social media platforms.

If you interact with Tripvia through social media, the relevant social network may independently collect and process information according to its own privacy policy.

Tripvia may receive information that you intentionally share with us through those platforms.

Tripvia may contain links to:

• Hotel websites
• Tourism websites
• Government websites
• Airlines
• Maps
• Social networks
• Payment providers
• Other third-party services

This Privacy Policy does not govern independent third-party websites.

Users should review the privacy policies of those organizations.

Providers may receive personal information necessary to fulfill Bookings.

Providers must use this information only for lawful purposes and in accordance with applicable privacy law.

Providers must not:

• Sell Traveler information
• Use Booking information for unauthorized marketing
• Disclose information unnecessarily
• Retain information longer than legally or operationally required
• Use information for unrelated purposes without an appropriate legal basis

Providers are responsible for maintaining appropriate security over information they receive.

Tripvia maintains procedures intended to identify and respond to personal-data security incidents.

Where a breach creates notification obligations under applicable law, Tripvia will notify affected individuals and/or relevant authorities within legally required timeframes.

Tripvia may use automated systems to help:

• Detect fraud
• Identify suspicious transactions
• Protect accounts
• Rank search results
• Recommend Travel Services
• Improve Platform security

Where applicable law grants rights concerning decisions based solely on automated processing that produce significant legal or similarly significant effects, Tripvia will provide applicable protections.

Tripvia may use information about searches, previous Bookings and Platform interactions to provide more relevant:

• Destinations
• Hotels
• Experiences
• Travel content
• Offers

Where required, Users may be provided controls over such personalization.

Tripvia may create aggregated or de-identified information that does not reasonably identify an individual.

Such information may be used for:

• Business analytics
• Tourism insights
• Market research
• Service improvement
• Statistical reporting
• Product development

Tripvia will not attempt to re-identify properly de-identified information except where legally permitted for security or verification purposes.

To protect Travelers, Providers and Tripvia, we may process information to detect:

• Fake accounts
• Stolen payment methods
• Suspicious Bookings
• Fake hotel listings
• Account takeover
• Review manipulation
• Promotion abuse
• Other fraudulent behavior

Information may be shared with appropriate fraud-prevention partners, payment providers and authorities where legally permitted.

Where Nigerian data-protection law applies to Tripvia’s processing, Tripvia will process personal data in accordance with applicable requirements, including the Nigeria Data Protection Act 2023 and regulations, directives and guidance issued by the competent Nigerian data-protection authority.

Eligible individuals may exercise rights available under Nigerian law.

Where the EU General Data Protection Regulation (“GDPR”), UK GDPR or related legislation applies, eligible Users may have rights including:

• Access
• Rectification
• Erasure
• Restriction
• Objection
• Data portability
• Withdrawal of consent
• Complaint to an applicable supervisory authority

Tripvia will identify an appropriate lawful basis for processing where these laws apply.

Where required, Tripvia will implement appropriate safeguards for international data transfers.

Residents of California and certain other U.S. states may have additional rights under applicable state privacy laws.

Depending on applicable law, these may include rights to:

• Know what personal information is collected
• Access personal information
• Correct inaccurate information
• Delete eligible information
• Obtain information concerning disclosures
• Opt out of certain sales, sharing or targeted advertising
• Exercise privacy rights without unlawful discrimination

Tripvia will provide additional jurisdiction-specific disclosures if and when required by applicable law.

Tripvia does not sell personal information in the traditional sense of exchanging personal information directly for money.

Certain advertising or analytics arrangements may nevertheless be classified as “sale,” “sharing” or “targeted advertising” under some privacy laws.

Where such laws apply and Tripvia engages in such activities, eligible Users will be provided with legally required opt-out mechanisms.

Where a Provider supplies personal information relating to its employees, representatives or contractors, the Provider is responsible for ensuring it has appropriate authority or another lawful basis for providing that information to Tripvia.

Tripvia may process such information for:

• Account management
• Provider verification
• Customer support
• Booking administration
• Security
• Contract management
• Legal compliance

Tripvia may update this Privacy Policy from time to time because of:

• Changes to Platform functionality
• New Travel Services
• Changes in technology
• Regulatory developments
• New privacy requirements
• Changes to our business practices

When updated, the “Last Updated” date will be revised.

Where required by applicable law, we will provide additional notice of material changes.

Questions or requests concerning privacy may be directed to:

Tripvia Privacy Team / Data Protection Contact

Website: https://tripvia.co

Legal Entity: Macver Technology

Support Email: support@tripvia.co

Where Tripvia is legally required to appoint a Data Protection Officer or representative, the relevant contact details will be published here.

If you have concerns about how Tripvia processes your personal information, please contact us first so we can investigate.

You may also have the right to submit a complaint to the data-protection authority responsible for your jurisdiction.

For individuals in Nigeria, information about the national data-protection framework and supervisory authority can be obtained from the Nigeria Data Protection Commission.

For individuals in other jurisdictions, complaints may be submitted to the competent local privacy or data-protection authority where applicable.